By Administrator | October 17, 2009
The Voice of the Customer Conference 2009
Boston, November 3-4
Some of the strongest, most active communities in the social media world are based on post-sale customer support relationships. User groups, online forums, advisory boards, expert networks, survey panels–a growing number of “voice of the customer” channels now provide a rich dialog between companies and their customers. A great place to learn more about how social media is influencing the support world is the First Wednesday Group’s annual Voice of the Customer conference, which will take place Nov. 3-4 at a conference center outside of Boston. This is a boutique event–highly interactive, small in scale, with an impressive lineup of expert speakers and an audience of managers with a good deal of hands-on experience with social media in a customer support environment. If you’re looking for great conversations and lots of real-world data, this is the place to be.
Registration is $385/day. For speaker and program details, please visit http://www.first-wednesday.com/support_conference.html
For the members of MIT Sloan CIO Symposium community, there is a special $50 discount on registration (use discount code VG9)
Registration page: http://www.first-wednesday.com/voc09signup.html