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The New Voice of the CIO

By annie shum | November 20, 2009

This is a summary of the IBM Global CIO Study: The New Voice of the CIO.
The full study is available at:

This report is the inaugural edition of IBM Chief Information Officer (CIO) study – the latest in the ongoing C-Suite Study Series developed by the IBM Institute for Business Value. To better understand the challenges and goals of today’s CIOs, IBM met face-to-face with 2,598 of them, in what is the largest known sample of these executives.

Between January and April 2009, IBM interviewed these CIOs, who represent different sizes of organizations in 78 countries and 19 industries. Our analysis used 2004-2007 profit before tax (PBT) growth, relative to peers in their industries, to associate organizations with one of three growth levels: High, Medium or Low. For organizations where this information was not available, IBM used statistical correlation to assign levels, based on closest overall similarity of answers.

Accorodign to the IBM report: After thousands of interviews, we found that successful CIOs actually blend three pairs of roles. These dual roles seem contradictory, but they are actually complementary. To characterize each role, we have coined a term that describes its dominant quality. At any given time, a CIO is:

• An Insightful Visionary and an Able Pragmatist
• A Savvy Value Creator and a Relentless Cost Cutter
• A Collaborative Business Leader and an Inspiring IT Manager.


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